Anansi

About Anansi

Anansi is the delivery resilience platform helping retailers and logistics teams protect margin, recover losses and take control of the last mile. By combining regulated shipping insurance, automated claims, invoice monitoring and reconciliation, and independent last-mile performance insight in one platform, Anansi gives ecommerce businesses the tools to reduce losses, recover more of what they are owed, identify where performance needs to improve and even reduce fraud.

The last mile is one of the most expensive and fragile parts of an ecommerce journey, yet businesses have traditionally had limited control over what happens when it goes wrong. Lost and damaged parcels, courier compensation shortfalls, incorrect invoices and poor performance all create hidden costs that quickly erode margin. For too long, ecommerce businesses have been caught between two imperfect choices: rely on limited courier compensation when something goes wrong, or absorb the cost themselves.

Anansi changes that dynamic. Instead of simply accepting last-mile failure as a cost of doing business, teams can shift the risk to Anansi.

Providing a different model, the platform automatically monitors shipments and invoices, protects parcels with regulated insurance across more than 1,400 couriers, manages claims through a single automated process, pays 100% of valid claims up to full retail value, and turns delivery data into actionable insight.

That means fewer write-offs, less manual administration, faster recovery and clearer accountability across carriers and logistics partners.

But the bigger opportunity is what businesses can do with the data. Rather than simply improving claims success, Anansi helps teams identify patterns behind loss, damage, invoice discrepancies and courier performance. That insight can be used to address recurring problems, improve supplier conversations, reduce risk and make better commercial decisions.

It significantly shifts the economics of the last mile: turning one of the most expensive and difficult-to-control parts of the parcel journey into an area where businesses can actively protect and improve margin. The result is a more resilient last mile, with stronger margins, transparent operational control, and a better customer experience.